Outreach enables a range of “channel shift” digital services, compliant with both the UK Government’s Digital by Default Service Standards and HMG’s Security Policy Framework.
The solution supports digital interactions that take place between customers, organisations, citizens and businesses, and as a result its technology doesn’t treat ‘external users’ as arms-length endpoints in a process; everything that Outreach can do is designed to enable all parties to work together to get jobs done across organisational boundaries.
For more detailed information, please see the product brochure.
Fulfilling Requirements
Capabilities that fulfil requirements of online and staff-facing applications, including self-service appointment booking, online form presentation, workflows, case and process management, data collection, service eligibility and application processing.
Cost-effective
Fast deployment of services that can be accessed by multiple users across diverse locations.
Secure
Secure permissions-based access methods and strong data protection techniques to enable secure collaborative working.
Flexible
A mature COTS / low-code-based technology platform.
Open Design
Simple service design and development utilising the Open Design Studio within Outreach.
Outreach has been developed using .NET and SQL with SQL Server Reporting Services. In addition, Outreach supports open standards for data exchange, offers comprehensive integration APIs and also utilises a partnership with ISV ScribeSoft to provide a range of integration options including connectors to 40+ business application suites including the likes of SAP, Oracle and Microsoft dynamics. Outreach is “CMS-agnostic” so integrates easily with both Open Source and proprietary CMS (Content Management System) software.
eGovernment Services
eGrant
eGrant is a secure and highly configurable grant management service that streamlines and automates grant application processes from initial application through approval and administration to ongoing management. Improve operating efficiency and target funds to the best causes. It supports multiple programmes, pre-award approval process, post-award monitoring, reporting and payment management. Increase customer satisfaction with easy to use online collaboration for applicants, grantees, reviewers, partners. This solution is available as a Cloud-based service – click here to read the service brochure.
Appointments
An internal or external self-service appointment booking improves customer service and saves staff time. Secure web based diaries support staff mediated and self-service bookings and prevent double booking. This solution is available as a Cloud-based service – click here to read the service brochure.
eCourse
Enables 24×7 course booking via secure, easy to use web screens for your customers, improving service. It saves staff time answering the phone and prevents overbooking as it uses a single shared repository of course information for all course management staff and customers. This solution is available as a Cloud-based service – click here to read the service brochure.
eAudit
eAudit can reduce the burden for even the most onerous return by replacing the paper collection of information from customers and or auditors with secure online service wizard driven, guided audit returns, optionally showing last year’s return to help. Staff set deadlines, monitor progress and receive submitted returns. An optional customer self-service audit return is also included. This solution is available as a Cloud-based service – click here to read the service brochure.
eClaim
Improve customer service and data quality. Publish secure interactive guided claims process on your web site e.g. for staged payment or an entitlement claim. Interactive assisted completion with supporting evidence (electronic / paper). Electronic claim submit with search and view for staff. This solution is available as a Cloud-based service – click here to read the service brochure.
eForms
eForms replaces paper forms with wizard driven, user-friendly online transactions. It guides users through the process, resulting in increased take up of online services to fill-in forms online, using any browser, and return them electronically. The system automatically saves work, preventing accidental loss, gives on-screen guidance and applies your business rules, improving data quality. A secure collaboration portal for case workers and customers. This solution is available as a Cloud-based service – click here to read the service brochure.
eCase
Secure, configurable case management software allows for a faster, better, online customer service. It reduces costs of phone enquiries and the time spent in managing cases. Multi-agency support and customer self-service portal, multi-channel correspondence, workflow and approvals enable us to join up government departments to model any business process. This solution is available as a Cloud-based service – click here to read the service brochure.
eApply
Improves both numbers and quality of applications and customer service. Securely capture electronic applications from your web site, e.g. for grants, accreditations, schemes, permits, licences. Built-in rules save staff time checking applications and effort keying into back-office systems. This solution is available as a Cloud-based service – click here to read the service brochure.
