Like many websites, this service uses cookies. Cookies are small text files of information that a web server transfers to a cookie file on the device you are using to browse this website (commonly a computer or mobile phone) to collect and store information. It is important for us to use them because we can deliver an efficient service to you and also analyse customer journeys through the website to inform future enhancements.

Likewise, cookies are beneficial to your use of this website because they avoid the need for you to enter the same information several times during one transaction and also safeguard your security when using our secure online services.

Types of Cookies

There are two types of cookies which can be stored on your device:

  • Session cookies - these lasts for the amount of time you keep your web browser open for and so are not stored on your hard drive.
  • Persistent cookies – these are stored on your device for a defined period of time.

We use both of these types of cookies which fall into three categories termed by us as (1) strictly necessary cookies, (2) performance analytics cookies, and (3) targeted advertising cookies.

1. Strictly necessary cookies

These are the types of cookies that let you move around the website and use its features. In this category we use both session and persistent cookies. The session cookies help you make applications for services and also login and navigate around secure areas of the website. The persistent cookie is only set if you tick a box on the login screen for the website to remember part of your login details for a future visit. However, it will make you aware that a cookie is used to support this and also advise you not to do this if you are using a computer in a public place.

2. Performance analytics cookies

We use performance analytics cookies to gather statistical information on how people navigate the site such as: the number of visits and number of pages per visit, paths taken by visitors through the site, duration and time of visits, type of web browsers used and other general data. From this detail, we are able to continuously improve our visitors’ experience of this website.

We use Google Analytics to provide this information. This sets both session and persistent cookies to help us understand user behaviour. The session cookies (_utmb and _utmc) tell us when a user enters the website and either exits it or performs no further actions for longer than 30 minutes. The persistent cookies (_utma and _utmz) tell us how visitors find our website and their uniqueness i.e. their number of visits and how recent or frequent they are.

3. Targeted advertising cookies

We may also set targeted advertising cookies on your device for carefully selected third party advertising networks to collect information about your browsing habits. This consequently allows us to serve tailored Equiniti advertisements both on our website and other selected sites on the internet that we think will interest you. The cookies are used to help us understand the performance of our marketing activity while improving relevance and limiting the frequency of the advertisements that you see.

None of the cookies used on our websites collect personally identifiable information about you.

By continuing to use this website, you are consenting to us placing cookies on your device for the purposes detailed above.

If you do not want cookies placed on your device, you can find details of how to block them on the most widely used devices and browsers at

Please note though that by blocking our cookies, we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. You can also block all Google Analytics cookies across all websites by getting the Google Analytics Opt-out Browser Add-on.

Updates to this Cookie Policy

Last updated: May 2018

We review our use of cookies regularly. In doing so, we may change which ones we use, the information we collect via them and how we keep it.

We recommend you review the information on this page on a periodic basis to ensure you are familiar with the way cookies are used across our website.

Changes in Legislation

We continue to monitor the situation regarding clarity of the new EU cookies directive and steps required to implement these on a practical level. We will make any further necessary adjustments to this website as further guidance is issued by the Information Commissioner’s Office.

More about your Privacy

To find out more about how Equiniti protects your privacy when using our website, see our Website Privacy Statement.